| General Disclosures | | |
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| GRI 2: General Disclosures 2021 | | |
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| 2-1 Organisational details | 14 |
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| 2-2 Entities included in the organisation’s sustainability reporting | 14 |
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| 2-3 Reporting period, frequency and contact point | 14 |
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| 2-4 Restatements of information | No restatements to report |
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| 2-5 External assurance | No external assurance |
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| 2-6 Activities, value chain and other business relationships | 22 |
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| 2-7 Employees | 102 |
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| 2-9 Governance structure and composition | |
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| 2-10 Nomination and selection of the highest governance body | 119-132 |
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| 2-11 Chair of the highest governance body | |
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| GRI 2: General Disclosures 2021 | 2-12 Role of the highest governance body in overseeing the management impacts | 121,123,132 |
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| 2-13 Delegation of responsibility for managing impacts | 129 |
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| 2-14 Role of the highest governance body in sustainability reporting | 132 |
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| 2-15 Conflicts of interest | 136 |
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| 2-16 Communication of critical concerns | 130 |
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| 2-17 Collective knowledge of the highest governance body | 124 |
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| 2-18 Evaluation of the performance of the highest governance body | |
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| 2-20 Process to determine remuneration | 125 |
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| 2-22 Statement on sustainable development strategy | 119 |
|---|
| 2-23 Policy commitments | 136 |
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| 2-24 Embedding policy commitments | |
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| 2-25 Processes to remediate negative impacts | 135 |
|---|
| 2-26 Mechanisms for seeking advice and raising concerns | |
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| 2-27 Compliance with laws and regulations | 127 |
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| 2-28 Membership associations | 47 |
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| 2-29 Approach to stakeholder engagement | 37, 41-42 |
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| GRI 3: Material Topics 2021 | | |
|---|
| 3-1 Process to determine material topics | 40-42 |
|---|
| 3-2 List of material topics | 42-43 |
|---|
| Energy Management and Efficiency | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 97 |
|---|
| GRI 302 Energy 2016 | | |
|---|
| 302-1 Energy consumption within the organisation | 97 |
|---|
| 302-4 Reduction of energy consumption | 97 |
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| Climate Change and Carbon Emission | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 96 |
|---|
| GRI 305: Emissions 2016 | | |
|---|
| 305-1 Direct (Scope 1) GHG emissions | 96 |
|---|
| 305-2 Energy indirect (Scope 2) GHG | 96 |
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| Waste Management | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 98-99 |
|---|
| GRI 306: Waste 2020 | 306-1 Waste generation and significant waste-related impacts | 98 |
|---|
| 306-2 Management of significant waste-related impacts | 99 |
|---|
| 306-3 Waste generated | 99 |
|---|
| 306-4 Waste diverted from disposal | 99 |
|---|
| 306-5 Waste directed to disposal | 99 |
|---|
| Water Conservation | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 100 |
|---|
| Empowering Local Communities & Businesses | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 58-73, 113-115 |
|---|
| GRI 413: Local Communities 2016 | 413-1 Operations with local community engagement, impact assessments, and development programs | 58-73, 113-115 |
|---|
| Customer Experience & Relationship Management | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 138 |
|---|
| GRI 418: Customer Privacy 2016 | | |
|---|
| 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data | 138 |
|---|
| Diversity and Equal Opportunity | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 102 |
|---|
| GRI 405: Diversity and Equal Opportunity 2016 | 405-1 Diversity of governance bodies and employees | 102 |
|---|
| GRI 401: Employment 2016 | | |
|---|
| 401-1 New employee hires and employee turnover | 102, 108 |
|---|
| 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees | 105 |
|---|
| 401-3 Parental leave | 102, 105 |
|---|
| Nationalisation | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 103-105 |
|---|
| GRI 202: Market presence 2016 | 202-2 Proportion of senior management hired from the local | 103 |
|---|
| Health, wellness & quality of life | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 101 |
|---|
| GRI 403: Occupational Health and Safety | | |
|---|
| 403-1 Occupational health and safety management system | 107 |
|---|
| 403-3 Occupational health services | 106-107 |
|---|
| 403-5 Worker training on health and safety | 106 |
|---|
| 403-6 Promotion of worker health (wellness programs, mental health, fitness initiatives) | 101 |
|---|
| Supporting SMEs | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 54-73, 78-87 |
|---|
| Innovation and digital transformation | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 109 |
|---|
| GRI 404: Training and Education 2016 | | |
|---|
| 404-1 Average hours of training per year per employee | 109 |
|---|
| 404-2 Programs for upgrading employee skills and transition assistance programs | 109 |
|---|
| Business Ethics & Integrity | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 135-137 |
|---|
| GRI 205: Anti-corruption 2016 | | |
|---|
| 205-2 Communication and training about anti-corruption policies and procedures | 137 |
|---|
| 205-3 Confirmed incidents of corruption and actions taken | 137 |
|---|
| GRI 206: Anti-competitive Behaviour 2016 | | |
|---|
| 206-1 Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices | 137 |
|---|
| Corporate Governance | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 119-136 |
|---|
| GRI 2: General Disclosures 2021 | | |
|---|
| 2-9 Governance structure and composition | 119-126 |
|---|
| 2-10 Nomination and selection of the highest governance body | 121 |
|---|
| 2-11 Chair of the highest governance body | 122 |
|---|
| 2-12 Role of the highest governance body in overseeing the management impacts | 121,123,132 |
|---|
| Responsible Lending and Investment | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 88-92 |
|---|
| GRI 201: Economic Performance 2016 | 201-1 Direct economic value generated and distributed | 12, 22-23, 31, 51 |
|---|
| Gross Economic Value Add | | |
|---|
| GRI 3: Material Topics 2021 | 3-3 Management of material topics | 88-92 |
|---|
| GRI 201: Economic Performance 2016 | 201-1 Direct economic value generated and distributed | 12, 22-23, 31, 51 |
|---|